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An effective complaint mechanism

Whether you establish a complaint mechanism alone, or together with others, it is expected to be effective. This means, among other things, that the people that may experience an adverse impact on their rights must be familiar with the access you give them to complain and have confidence in your complaint mechanism(s). 

At worst, an ineffective complaint mechanism can exacerbate the situation for the persons concerned and for your own company, due to the damage to your reputation. 

You can check whether your complaint mechanism is effective by ensuring that it lives up to the eight efficiency criteria stated below. 

An effective complaint mechanism should be: 

Hjælp os med at forbedre CSR Kompasset.

Vi håber, at du vil deltage i en kort undersøgelse, der kan hjælpe os med at forbedre CSR Kompasset.

Spørgeskemaet åbner op i et nyt vindue, så du kan vente med at udfylde det til du forlader CSR Kompasset.