Advantages of establishing a complaint mechanism
Establishing a complaint mechanism presents many advantages. Firstly, an effective complaint mechanism can ensure that adverse impacts on CSR principles are identified at an early stage and handled quickly. In this way, your company can avoid minor cases developing into unresolved conflicts, costly lawsuits or negative press coverage.
Secondly, a complaint mechanism will be a powerful signal to both employees and external stakeholders that your company takes their concerns and viewpoints seriously. This can be to the benefit of your company in the event of an accident, etc.
Finally, a complaint mechanism can facilitate the monitoring and registration of issues raised via the mechanism. This can help your company to document and communicate how you handle any adverse impacts on CSR principles.